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EPS Communications Privacy Policy

Effective Date:

Last Updated:

EPS Communications (“EPS,” “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the confidentiality of your communications. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with us through our website epscomm.com, services, and related platforms we operate on behalf of our clients.

1. Types of Data Collected

  • Contact Information: Name, email address, phone number, mailing address, and other details you provide when contacting us or signing up for services.
  • User-Generated Content: Messages, inquiries, documents, or other content submitted through our website or services.
  • Browsing Activity: Website usage data, including pages visited, time spent, links clicked, and referring/exit pages.
  • Device Information: IP addresses, browser type, operating system, and device identifiers.
  • Study Data: Information submitted will be shared forward, to support enrollment in research, to study sites and to the study sponsors.

2. How Data is Collected

  • Direct User Input: When you complete forms, request information, or communicate with us.
  • Cookies and Tracking Technologies: Used to enhance user experience, track browsing activity, and analyze website performance.
  • Analytics Tools: Third-party services (e.g., Google Analytics) help us understand how users interact with our website.
  • Third-Party Integrations: Data from trusted partners, payment processors, and service providers that support our operations.

3. Purpose of Data Collection

  • Service Delivery: To provide and improve our communication services and respond to inquiries.
  • Account Management: To process transactions, manage billing, and provide customer support.
  • Website and Service Optimization: To monitor and analyze trends, improve functionality, and personalize content.
  • Legal Compliance: To meet regulatory obligations, respond to legal requests, or enforce our terms.
  • Marketing and Communication: To share updates, promotions, and service-related information (with the option to opt out).
  • Security and Fraud Prevention: To detect, investigate, and prevent unauthorized activities.

4. Data Sharing and Third Parties

We do not sell your personal information. We may share your information only with:

  • Service Providers and Vendors: For payment processing, website hosting, analytics, and related services.
  • Affiliates and Business Partners: To support enrollment in research, we may share your information with study sites and study sponsors, except that we plan to de-identify your information prior to sharing it with study sponsors. Although we plan to de-identify your information prior to sharing it with study sponsors, we cannot guarantee that it may not be traced back to you.
  • Legal Authorities: If required by law, regulation, court order, or government request.
  • With Your Consent: When you explicitly authorize sharing of your information.

5. User Rights

You have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request updates or corrections to inaccurate or incomplete data.
  • Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
  • Data Portability: Request a copy of your data in a portable format.
  • Opt-Out: Decline receiving promotional communications at any time.

To exercise your rights, please contact rjaffe@epscomm.com.

6. Data Retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Once no longer needed, data is securely deleted or anonymized.

7. Security Measures

We implement industry-standard security safeguards, including encryption, access controls, and firewalls, to protect your personal information against unauthorized access, use, alteration, or disclosure.

8. Compliance with Laws

We adhere to all applicable privacy and data protection laws, including:

  • California Privacy Rights Act (CPRA): Providing California residents additional rights regarding their personal data.
  • Children’s Online Privacy Protection Act (COPPA): We do not knowingly collect data from children under 13.
  • Two-Party Consent Laws: In jurisdictions requiring consent for communications monitoring, we comply with all applicable rules.

9. Communications Privacy

As a communications service provider, we recognize that your communications are subject to strong legal protections. We do not monitor, access, or disclose communications content unless required by law or with your explicit consent.

10. Confidentiality

EPS Communications is committed to maintaining the confidentiality of your communications and personal data. Disclosure is strictly limited to what is legally required or expressly authorized by you.

11. Sensitive Data

We take extra precautions when handling sensitive personal data to ensure compliance with applicable data protection regulations and confidentiality requirements.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with the “Last Updated” date.

13. Contact Us

EPS Communications
Website: epscomm.com
Email: rjaffe@epscomm.com
Phone: 781-608-8488